Delivery & Returns

Delivery

We use Royal Mail for our deliveries, and also offer a free Click and Collect service in our store. The following options are available to choose from at checkout:

Collect from Store - FREE
Standard Delivery (2-3 days) - £4.50
Next Day Delivery (before 13.00) - £7.50

Order must be placed by 13.00 on day of purchase to guarantee Next Working Day Delivery.  Next Day Deliveries are not currently available for purchases made on a Saturday or Sunday.

Returns and Refunds Policy

Thank you for purchasing with Shoedini, we truly value your custom.

Our aim is to ensure you and your children return to be looked after us for years to come. And to avoid products being returned due to any faults.

If you are not entirely satisfied with your purchase, we will do everything we can to help you.

Your purchase can be returned within 14 days of the original purchase of the faulty product.

Returns Policy Process:

To be eligible for a return we need you to ensure the following:

• Your purchase was made in the last 14 days.
• You email proof of fault, with images supporting your findings of the faulty product to hello@shoedini.co.uk
• The product is returned in its original packaging.
• The product isn’t used or purposefully damaged.
• You have proof of purchase.


Products that do not meet above criteria will not be considered for return.
Once we have agreed a refund following the above process, please return the product with its original packing to:
Shoedini, 13A Bodmin Place, Broughton Gate, Milton Keynes. MK10 7DP


Shipping charges

Shipping charges incurred in connection with the return of a product are refundable if agreed in advance during returns process.


Damaged items

If you received a damaged product through an online purchase, please notify the team at Shoedini immediately for assistance use above Returns Policy Process email.


Sale items

Sale items can be refunded if the above Returns Policy Process is followed.


Contact us

If you have any questions about our Returns and Refunds Policy, please contact us on either of the below:

Shoedini Limited,
13A Bodmin Place,
Broughton Gate,
Milton Keynes.
MK10 7DP

hello@shoedini.co.uk